November 2007 Archives


Shut up and Listen…Part III.

Linda Gardner wrote a great article in the February 2007 RMA Journal on Understanding Your Middle-Market Customer. See my previous two posts; the first with a link to the full article and my take on

Posted Nov 26 2007 by Linda Keith

Shut up and Listen…Part II

In Part I, I covered the conversation-opener recommended by Linda Gardner in her RMA article, Understanding your Middle-Market Customer. Here are the questions she suggests you ask to understand the business: What are the future

Posted Nov 26 2007 by Linda Keith

To land Middle-Market Customers…Shut up and listen!

In the February 2007 RMA Journal, Lynda Gardner's article on Understanding your Middle-Market Customer shared some great questions to ask when you first meet with a business lending prospect. To start...what do you say when

Posted Nov 26 2007 by Linda Keith