Change is inevitable. Keep your perspective with humor.

Posted Feb by Linda Keith
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We know that the congress is going to think more regulation is at least part of the answer to the banking challenges. So you know change is coming! Here is an essential step before you can deal with the change or solve the problem at work.

Dr. Patt Schwab is up to the K in SKATE from her presentation:

When Hell Freezes Over: Ice S.K.A.T.E.

K = Keep Your Perspective with Humor

Try out her 'on-hold' technique next time a borrower 'goes off' on you over the phone!

And of course, if you are as taken as I am with Dr. Schwab's approach to dealing with change, give her a shout at www.FUNdamentallySpeaking.com.

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