Online Training Authors

Our guest authors bring expertise and perspective to the essential analysis, sales, customer service and productivity skills that help you understand business and banking. Suggest an author or topic

Experts on Analysis and Professional Skills

Steve Koehler | Northwest Farm Credit Services
Jan M. McLaughlin CSP | Your Communication Connection

Steve Koehler | Northwest Farm Credit Services

Course: Lending to Farmers
Website: NW Farm Credit Services

As a leading agricultural lender and crop insurance provider in the Northwest, NW Farm Credit Services is a customer-owned, financial services cooperative. They provide more than $9 billion in credit and related services to those who make their home and livelihood in rural America.

Steve has worked with Northwest Farm Credit Services for over 30 years. His experience includes ag loans as well as personal loans to farmers. He also ran the training function at NW Farm Credit for two years.

View his course on 'Lending to Farmers' to understand the similarities and difference between farming and other types of lending...and between one type of farming and another.

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Jan M. McLaughlin CSP | Your Communication Connection

Course: How to Stay COOL When Things Heat UP!
Website: Your Communication Connection

Jan McLaughlin's programs are loaded with practical tools everyone can put to use immediately to help them save time, save money, get along and get the job done!

An expert in communication—spoken, written and visual—Jan owns Your Communication Connection. She helps people discover how to positively influence the responses they get from others whether they're serving customers, working with co-workers, selling a service or motivating staff.

Jan's background is impressive. She was:

• A highly-rated trainer with the leading public seminar company—she toured the United States, Canada, Ireland, and the United Kingdom conducting communication skills seminars
• A nationally and internationally recognized image consultant
• An actress in television commercials
• An English teacher—for six months!

Jan is a Certified Speaking Professional--fewer than ten percent of the 4,700 speakers who belong to the International Federation for Professional Speakers earn the CSP designation.

View her course on 'How to Stay COOL when Things Heat UP!' to transform an angry customer into a loyal fan.

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